Our Policies

Clear terms, no surprises.

Shipping Policy

All Noble Brass products are made in our workshop in Marrakesh, Morocco and ship directly to you.

Standard delivery to the US & Canada: 10–18 business days
Expedited shipping is available on request — contact us before placing your order
All orders include a tracking number sent to your email once dispatched
Orders are processed within 2–4 business days before shipping
We are not responsible for delays caused by customs or carrier disruptions, but we will always help you track and resolve any issue

For shipping questions, email admin@noble-brass.com

We stand behind the quality of every piece we make.

Standard (non-custom) items: returns accepted within 14 days of delivery
Items must be unused and in original condition
Return shipping costs are the responsibility of the buyer
Custom-sized orders are non-returnable unless the item arrives defective or incorrect
Defective or incorrect items: we will replace or refund at no cost to you — just send us a photo within 7 days of delivery

To start a return or report an issue, email admin@noble-brass.com with your order number.

Most Noble Brass products can be made to your exact specifications.

Custom lengths, configurations, and finish combinations are available on most items
Custom orders require confirmation of measurements before production begins — we will email you to confirm before starting
Production time for custom orders: 5–10 business days before shipping
Custom orders are final sale and cannot be returned unless defective
Payment is collected at time of order

Have a complex project? Email admin@noble-brass.com and we will work out the details together.

Noble Brass (Noble Brass LLC, Wyoming, USA) collects only the information needed to process and ship your order.

We collect: name, email address, shipping address, and order details
We do not sell or share your personal data with third parties, except as required to fulfill your order (shipping carriers, payment processors)
Payment information is processed securely through Etsy or Stripe — we never store card details
We may send order confirmation and shipping update emails — no marketing emails without your consent
You may request deletion of your data at any time by emailing admin@noble-brass.com

For full details or data requests, contact: admin@noble-brass.com